First of all, we highly recommend you to link a social media account or other login method for the safety of your Dreams account. Your game data and purchase record will be saved in the cloud; so wherever you log in to your account, Dreams can restore your progress. Secondly, you could get some free diamonds as a bonus for the first time linking accounts. As we add more community features, linking your account will bring you more benefits. Don't hesitate to sign in now!

Select at the bottom top left corner and it will lead you to the sign-in page. There are three sign-in options: Apple, Google Play, and Facebook. If you have logged in with one of these accounts before, Dreams will restore your game progress.

Yes. Dreams will always save and keep your purchase records. However, if you use a visitor account and never log in with a social account, you can lose the game progress if you delete and reinstall Dreams.

While playing, you may encounter choices to purchase in-game items, outfits, or options that trigger bonus plots. In such cases, you can purchase these by simply clicking on that option. We'd like to reassure you that our game will never make any purchases without your informed consent. We will also save your choices and outfits along with your account record. You can restore all the options at any time by logging in as long as your account is already linked.

Normally such situations are caused by network issues. Don't worry. We suggest you check your network connection. The problem will usually be fixed by logging in again. Then please check your purchase account to see if it is logged into the same game account you are using. If none of the above works for you, please contact us through the feedback function in the game, or contact us directly through e-mail joydream2021@gmail.com. Our customer care specialists will help you resolve the problem. In order to accelerate the solution, we suggest you include your game ID (the 5-digital number under your portrait on the 'profile' page) and the order number provided by the purchase platform in your e-mail. To be precise, Google users shall provide us with a group of mixed English letters and numbers, beginning with GPA while Apple users need to provide a screenshot of your order receipt.

We're sorry that you're having issues. Please check your network connection first. If the problem remains, you can use the feedback form in game or contact us through e-mail at joydream2021@gmail.com. Our customer care specialists will help you resolve the problem. For the best results, please include your game ID, phone model, and what you were doing when the problem occurred.

This problem may occur due to the unstable loading of network resources. We apologize for the inconvenience. You could solve the problem by clearing the cache in the game settings. If that doesn't help, we suggest you use the feedback in game or contact us through e-mail joydream2021@gmail.com. Our customer care specialists will help you resolve the problem. We would appreciate it if you could include your game ID, phone model, and what you were doing when the problem occurred.

The app automatically gives you tickets every eight hours if you have none. Our VIP packages also offer options where you can get more tickets at a greater rate.